How much does shipping cost?
Shipping costs are calculated based on the weight and volume of the order and the delivery destination.
If you are ordering from rural areas within Australia, please contact us to get a shipping quote, or if you place an order we will contact you with an additional shipping invoice, if you are unwilling to pay this invoice we will refund your order.
Please note that for addresses that require barge or off-mainland access, such as islands, there may be extra costs not shown at checkout.
Where can we deliver to?
We deliver all our products Australia-wide.
When will my order be shipped?
Most products are usually shipped within 24 hours of payment, and will be conveniently delivered to your home or office. If the products are not available for immediate shipping, the shipping availability will be shown on the product page and on your invoices.
When will I receive my order?
Deliveries take place Monday - Friday during normal business hours, excluding public holidays.
Please allow up to 10 business days for all deliveries.
How will my order be delivered?
We use carriers that are both convenient and cost-effective, including Auspost, Toll and Bluestar Logistics. We are confident that we offer the best value shipping rates in Australia.
Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery**.
The service our couriers provide does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended, this will however void your warranty and neither 4Phase nor our courier can be held liable for any loss, theft, or damage to your item once delivered.
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please email email@example.com
What happens if my order is lost or damaged in transit?
While we use the best carriers in Australia, on very rare occasions, products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us at firstname.lastname@example.org for assistance.
If your item arrives damaged, please contact us at email@example.com and we will assess the damage in accordance with our warranty policy.
For extra piece of mind, at a small cost, we offer Freight Protection Insurance, which provides a replacement (or refund if replacement is not available) free of charge in the event your order is lost or damaged in transit. Freight Protection Insurance can be purchased at checkout.
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at firstname.lastname@example.org.
Can items be picked up?
4Phase products are not available for pickup.